Parent Category: Manual & FAQs
Category: 04 ContaCam Networking

If a network camera keeps restarting displaying from time to time the Cannot connect to camera message or if the video stream shows smearing or other artifacts, then do the following:

  1. If using a wifi connection make sure the wireless signal is acceptable. If the signal quality is poor install another wifi access point or if that's not possible install a wifi repeater (wireless range extender).
  2. Update the camera firmware, the computer network card drivers and the wifi access point / wifi repeater firmware.
  3. Try lowering the camera frame-rate and/or video resolution.
  4. For RTSP cameras try to switch to TCP:

connectto rtsp tcp